F.A.Q

GENERAL

What is Toonix?
Toonix is a safe online world where you can let your imagination go wild and create your very own Toonix avatar, play games and explore the Toonix Worlds.

How do I join Toonix?
It's FREE and easy! Just fill in a simple registration form and make sure your parent or guardian activates the account via their email.

Do I need parental / guardian consent to play Toonix?
Yes, you need to provide your parent or guardian's email address to get permission to use Toonix. If you are older than 16 you can provide your own email address and activate the account yourself.

How do I activate my account?
When you register, you need to provide your parent or guardian's email address. They will receive an email from Toonix asking permission for you to join the Toonix World. If they accept, your account will be fully activated and you can enjoy all the available features.

How do I close my account?
There are two ways to close your account, you can either select the 'Close My Account' link within the Activation email or select the 'Close My Account' link in your Toonix backpack.

I have deleted the activation email, what do I do now?
Select the 'Close My Account' link within the Activation email or select the 'Close My Account' link in your Toonix backpack.

I forgot my user name or password
Click on the "?" question mark button on the Login screen and enter your username and parent or guardian's email address. You'll be sent a one-time login link so you can login to the site and reset your password.

My account hasn't been activated, why I can see and enter Toonix?
We have a "guest" mode on Toonix and you can enter the Toonix World, see what's around and do simple tasks but you will NOT be able to use any of the cool features like adding friends, sending gifts and messages, checking your sticker books or earning coins or XP.
To get full access you need to make sure your parent or guardian activates your account via their email.

Can I chat with other people?
No. Users can only send pre-defined messages to each other.

Can I upload images or videos into Toonix Worlds?
For safety reasons, you cannot upload any pictures or videos in the Toonix Worlds but there are plenty of cool pictures, virtual objects and games already there for you to have fun with.

What happens if I create a rude user name?
We have swear filters to help you choose a safe user name. If you manage to bypass the filter and create a rude or innapropriate user name we reserve the right to suspend your account.

What do I do if I have log in problems or want to report an error or submit a complaint?
You can click on "help" at the bottom of the page or send an email clearly explaining the problem to help@toonix.com

I want to submit ideas for Toonix, what do I do?
You can click on "ideas" at the bottom of the page or send an email clearly describing your ideas to ideas@toonix.com

TECHNICAL

What are the web browser requirements to best view and play Toonix?
The Toonix site has been created to work best with the following browsers: Internet Explorer 8.0 or higher, Firefox 6.0 or higher, Safari 3.0 or higher and Chrome 16 or higher. If you have an older version, please visit the official website of your respective browser to download an upgrade.

What's the best computer monitor size to view and play Toonix?
Toonix was designed to be viewed and played on a computer screen size 1024x768 pixels or above. If you can only see a portion of the page in your browser window, check your monitor's settings to adjust the screen size.

What type of computer do I need to play Toonix?
PC:
2.6 Ghz processor, dual core
Windows XP/Vista/7
At least 1GB of free memory
Sound card and suitable drivers

Mac:
Intel processors only, dual core 2Ghz
OS 10.4 and upwards
At least 2GB of free memory

Why is Toonix taking a long time to load?
Toonix works best on computers with faster processors and you need to have a fast connection broadband or equivalent. Toonix will not run on dial up connections. If you don't have broadband, please contact your local Internet provider for information about high-speed access in your area.

I have broadband but Toonix is still taking too long to load, what's going on?
Toonix requires Adobe Flash 10 Player or higher to work. If you don't have it, click here to download it. http://www.adobe.com/support/flashplayer/downloads.html, The other reason Toonix might be loading slowly is because there are a lot of people playing the game at the same time. If it's not working for you, please come back later.

ACCOUNT ACTIVATION

My parents haven't received an activation email to fully activate my Toonix account.

Firstly, try to resend an activation reminder to your parents by clicking on the ‘Click here to remind parent to activate your account’ link on the top of the screen once you've logged in.

If they still don't recieve it, it may be because the email address was entered incorrectly. If you think this is the case, send your username and email address to help@toonix.com

Also get them to check their "spam" folder just in case it's in there.

Toonix doesn’t load when my parent clicks on the activation email.
Try clicking on the activation email at a different time of the day such as in the morning rather than in the afternoon as it might be that your broadband internet speed is slower at this time, or that the amount of traffic to Toonix is also causing the site to slow down.

The button in my activation email doesn't work.
If the button doesn't work when you click on it, there is also a LINK just below the button in the email that you can copy and paste into your web browser.